Support
Need help with Dowing?
Check the frequently asked questions or contact us by email.
Frequently asked questions
Recording does not start.
Open iPhone Settings → Privacy & Security → Microphone and allow Dowing. You can still enter sentences and play device voices without microphone access.
I cannot import an audio file.
Check that the file is audio and no larger than 20 MB. You can select common formats including MP3, M4A, WAV, AAC, AIFF, CAF, FLAC, OGG, OPUS and WebM, but playback depends on the codecs supported by your device.
A sentence will not play or the voice I want is missing.
Check the device volume, then try downloading a system voice for that language in iOS Settings. Available voices vary by iPhone model, iOS version and region.
Where are sentences and recordings stored?
They are stored in the app’s local storage. The current version does not sync them to a Dowing server or another device. They may be included in device or iCloud backups depending on your iOS backup settings.
Can I recover a deleted item?
Deleted items can be restored from Trash for 30 days. They cannot be recovered after permanent deletion or after the 30-day period.
How do I delete all app data?
Use Reset Data in Settings to delete sentences, source audio and practice recordings. To remove remaining settings, including the display language, remove the app. Existing backups must be managed separately in iOS backup settings.
Do I need an account or internet connection?
The current version works without an account, and its main features run on your device. Internet access may be needed to download some iOS system voices, use the App Store or view legal documents.
Please include these details
- Your iPhone model and iOS version
- Your Dowing app version
- The screen and steps that reproduce the issue
- A screenshot with personal sentences or audio details hidden